Introduction

This Refund and Returns Policy outlines your rights and responsibilities regarding refunds and returns for purchases made with us. By completing a purchase, you agree to the terms detailed in this policy.

Refunds

We strive to ensure your satisfaction. However, refunds may be granted under the following circumstances:

Defective or Damaged Items:

If your item is defective or damaged upon delivery, please contact us within 14 days for a full refund or replacement.

Incorrect Items Delivered:

If you receive an incorrect item, please notify us within 14 days to arrange a return or replacement.

Change of Mind:

Refunds for change of mind are not guaranteed and will be evaluated on a case-by-case basis. Contact us within 14 days of purchase.

Returns Process

To initiate a return:

Contact Us:

Email our support team at rshcbqs888@outlook.com

Provide Details:

Include your order number, a description of the issue, and photographs (if applicable).

Conditions for Returns

Returns must meet the following conditions:

The item must be unused and in its original packaging.

Returns must be initiated within 14 days of receipt.

Proof of purchase must be provided.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days using your original payment method.

Shipping Costs

If the return is due to our error, we will cover the return shipping costs.

For other returns, the customer is responsible for return shipping expenses.

Non-Refundable Items

Certain items are non-refundable:

Gift cards

Personalised or customised products

Sale items (unless defective)